FES team can help organizations select applications. FES uses a systematic approach to first chart the customers requirements and can then help look for a matching product from the local or international market. This service can be extended to include program management also.

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CUSTOMIZATION

Even though most of the applications FES provides are configurable, the products may still require some customizations. FES uses certified resources to customize the products. FES uses its well documented process to ensure that the customization are as per the customers specifications and ensure that the quality of delivery is excellent.

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IMPLEMENTATION

FirsteService provides implementation services for the listed products. FES has certified trained team members who use their extensive experience to ensure a qualitative and timely delivery for all implementations. FES has extensive experience in handling complex multi location implementations national and international. FES can do implementation anywhere on the globe though it’s advanced remote management tools.

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TRAINING

FES has certified trainers and provides training services as a part of its implementation services. FES has experience in conducting multi location training. FES also provides its training services as an independent service.

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CONSULTING

FES’s business consulting unit has been providing consultancy in many domains such as CRM, ERP, etc, space for some time now and has acquired in depth understanding of how the customer facing organization should operate. FES business consulting group undertakes complex challenges and will do a complete understanding of the customers business process and make recommendation to incorporate the industry best practices.

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PROOF OF CONCEPT

This service is mostly targeted towards FES international customers and Sage Business Partners, but national customers can also avail this service. During the sales cycle vendors some times need to do complex POC to customize the product to bring it closer to the customers requirements. POC’s are normally done free of charge, as the customer is not willing to pay at that stage. We offer a service wherein the BP can send us the what needs to be done for a POC and we have a special discounted rate for this services. Though to avail the discount the maximum period of the POC customization cannot be more that 4 weeks, as anything more than that would be considered as regular customization.

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TESTING

Testing is normally a part of the customization service we provide to our customer. But we offer testing as a separate unit service. Other BP who are pressed for time / resources can outsource the testing to FES, which can be done modular parallel or at the end of the project. For outsourcing the testing to FES the BP must give the test cases and the time period they want the results. FES will provide the test results in a well laid out document and FES can also undertake the further rounds of testing.

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CUSTOM APPLICATION DEVELOPMENT

Inheriting huge amount of experience from our parent company which has extensive experience and knowledge in customer application development for international and domestic markets, FES also offers custom application development. FES will manage the complete life cycle of the project from requirement definition to final delivery.

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ONSITE SERVICES

FES offers domestic and international onsite services. Consultants are available for all technology skills and with domain expertise as well. FES offers consultants for long and short-term assignments. If a specialized skill is required and FES does not have that skill, in house FES will quickly source that skill and provide to its clients.

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SUPPORT

FES can support customers worldwide for the products mentioned in our offerings. FES can undertake support even if the implementation has been done by other companies.

FES also undertakes support in the generic custom application development support. FES delivers this kind of support either via a on site model or via in house model. Please refer to our support section for more details.