Introduction (to come in a different colored box as a product intro)

Front Support is a service management add on software for Act! By Sage. Fron Support allows companies to extend their Act! By Sage software for the customer service /

support teams.

FrontSupport is a windows based customer support software that enables your customer support personnel to store information for your customer support issues and tracks the issues from the time they are reported to the time they are resolved. Software companies use FrontSupport to track bugs, defects, feature requests etc.
In addition to storing and managing your customer support information, FrontSupport integrates the customer support issues with the contact information in your ACT! contact database.

FrontSupport is a client-server, windows based customer support software that enables your company to track and manage your customer support issues from the time they are reported to the time they are resolved.

FrontSupportWeb is a web based customer support software that enables your customer support personnel to store information for your customer support issues and tracks the issues from the time they are reported to the time they are resolved. FrontSupportWeb runs within a web browser and offers similar functionality as FrontSupport. In addition to storing and managing customer support information, FrontSupportWeb & FrontSupport integrate your support information with the customer information in your ACT! contact database. This integration eliminates duplication of your customer information in sales and support departments so that both departments share the same customer information. An integrated solution lets you keep track of how your customers are being served.